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Testimonials & Reviews

4.77/5

West Texas Pain Institute

Pain Management Physicians located in El Paso, TX

4.77/5 Star Rating
588 total reviews

West Texas Pain Institute always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 588 reviews with an average rating of 4.77 out of 5 stars. Please read what others are saying about West Texas Pain Institute below, and as always, we would love to collect your feedback.

Maria H.
5/5 Star Rating
Submitted 09/27/24
Excelent doctor, I will recommend him to family and friends
Angeles M.
5/5 Star Rating
Submitted 09/27/24
Professional, caring, excellent service. Thank you!
MARIA LOUISA M.
5/5 Star Rating
Submitted 09/25/24
Dr. Lopez and his staff were very professional and very caring. I felt very comfortable and in good hands. I would recommend them to family and friends
Robert A.
1/5 Star Rating
Submitted 09/18/24
After reading all the reviews I wish dr lian was my doctor, because dr Martinez is someone to run from, anyways I don't have data on my phone and the clinic does not have Wi-Fi and couldn't do the new sign in requirements, the staff told me that I could not be seen unless I could sign in electronically I told them I couldn't and then they told me that this time they will print the forms and next time I better get a new phone to meet the requirements, sitting there waiting I observed 2 other patients with the same problem, forcing patients to meet your electronic requirements is unlawful, also your doctor is not very understanding of me and my daughter's situation since my daughter has to go where I go, always gives me a very hateful attitude and now had gone out of her way to make my life more miserable by not filling my prescriptions and not keeping up on keeping my reversal from the VA current, this last visit I really wanted to fight back with argument but held my ground because I need my meds for a great quality of life with my daughter, i am tired of the treatment I'm getting and no longer going to hold back, she defendantly makes it clear with her attitude toward me and my daughter everytime I have a appointment arrrrrrrrgh
Armando M.
5/5 Star Rating
Submitted 09/16/24
Awesome
Nancy S.
5/5 Star Rating
Submitted 09/13/24
Dr. Lian is an outstanding physician. He is kind and caring. He listens and addresses any concerns you may have and does not rush you out the door. Dr William Lian is simply a God sent.
Gaspar E.
4/5 Star Rating
Submitted 09/12/24
This time the wait was not to bad and the rest went smoothly but the lest time the wait was to long and I had to feast. You take too many people at once, it should be better planed.
Katherine G.
5/5 Star Rating
Submitted 09/12/24
Amazing clinic
Guadalupe A.
5/5 Star Rating
Submitted 09/09/24
I was very comfortable I did not feel any pain during the procedure I would highly recommend them
Alma V.
5/5 Star Rating
Submitted 09/07/24
Dr. Lian has a wonderful bedside manner and comes with a wealth of knowledge. Dr. Lian allows me to discuss my medical concerns and we plan best course of action. He is always attentive and at the end of my visit he always allows for additional questions.
ROBERT H.
5/5 Star Rating
Submitted 09/06/24
Great personal, professional, knowledgeable.
Joyce D.
5/5 Star Rating
Submitted 09/06/24
No long waits, the office staff is friendly and my doctor listens to all my concerns
Daniel F.
5/5 Star Rating
Submitted 09/06/24
His explain everything to you
Heather C.
5/5 Star Rating
Submitted 09/05/24
Dr Lian is very humble and attentive to my concerns. He has continued to be informative and help me achieve the best results after my surgery.
Marta R.
5/5 Star Rating
Submitted 09/05/24
Excelente
Jonathan C.
1/5 Star Rating
Submitted 08/31/24
Waiting too long in the waiting room and the back room, Very rude, not completely paying attention.
Amelia P.
5/5 Star Rating
Submitted 08/30/24
Dr. López is no doubt an excellent physician. He explains step by step what he is doing with care and consideration to his patients. His technician was a 5 star as well. I’m blessed to have them all.
DAVID A.
5/5 Star Rating
Submitted 08/29/24
Amazing service
Amparo F.
5/5 Star Rating
Submitted 08/26/24
Excellent service. Dr Thomas took his time put me at ease. Very productive visit!!
Martha M.
5/5 Star Rating
Submitted 08/24/24
Fue mi primera visita con El Dr.Thomas fue una persona muy amable y me escucho y contesto today mis preguntad